Mari Hern has served over 20 years in various roles of leadership, within the fields of app dev, service asset and configuration management and IT, with an emphasis on transformation and change leadership. She takes pride in having built a reputation for being a visionary, developing strong teams that consistently deliver on developing and maintaining efficient, effective, sustainable processes, that are automated and scalable organization-wide. Mari has a strong IT background, across banking, financial services, health care and technology sectors. Mari serves as the Vice President for IT Business Services for the USAA IT Enterprise, within the CIO of IT team. She leads teams responsible for the governance, strategy, and IT Service management, technology business management, patch and vulnerability management, database as well as the technical platforms that support those domains.

Since the beginning, our mission has been to provide a range of financial services to the military community and their families. Along the way, we’ve also established ourselves as a destination employer for passionate people looking to serve those who are willing to give it their all. Our mission is to stand with our members and be there for them and their families by facilitating their financial security. It starts with offering a range of highly competitive products, exceptional service, and trusted advice. But to be the military community’s provider of choice also takes dedicated team members who share our core values of service, loyalty, honesty, and integrity.