Outsourcing infrastructure services requires a structured sourcing approach that aligns with organizational strategy, technical architecture, and internal capabilities. One of the core challenges is defining a clear demarcation between retained and external responsibilities. This includes identifying which infrastructure components are suitable for outsourcing, how accountability is structured in contracts, and what preparatory steps are needed internally to enable a successful transition. A critical aspect of this process is selecting a vendor whose delivery model, technical maturity, and governance approach align with the organization’s operational and strategic requirements. This session provides a framework for evaluating readiness, defining scope boundaries, and structuring vendor agreements that go beyond basic service delivery. Emphasis will be placed on the importance of internal capability mapping, service ownership models, performance governance, and risk mitigation in long-term infrastructure partnerships. Real-world lessons will be used to illustrate where sourcing processes commonly fall short and what foundational elements must be in place to avoid misaligned expectations, scope creep, and lack of provider accountability.

• How to conduct internal capability assessments to inform outsourcing scope and retained roles?
• How to determine which infrastructure elements are technically and strategically viable for outsourcing?
• How to design sourcing frameworks and contractual structures that enforce provider accountability and service ownership?
• How to evaluate and select a vendor whose service model aligns with organizational needs and provides longterm value?